Baldev’s Dental Practice: Listening to Patients to Improve Local Services

In January, I visited Baldev’s Dental Practice after a constituent raised concerns about being asked to pay for their next NHS treatment in advance. The team at Baldev’s were very responsive and took time to talk through how their system works.

I am pleased to share that, following our discussion, Baldev’s have now confirmed that they have stopped taking advance payments for Band 1 NHS check‑ups. This means patients will only need to pay for appointments on the day they take place. 

The practice will continue their existing approach for Band 2 and 3 treatments, in line with NHS guidance. Because these treatments are typically more complex, they involve higher costs, laboratory fees, and longer appointments. It is common for practices to use advance payments to reduce the risk of missed appointments and to ensure that materials and lab work can be ordered in good time. 

These differences in approach can sometimes cause confusion for patients, especially when moving between practices. I’m grateful to Baldev’s for engaging openly and responding constructively to the concerns raised. It’s a positive example of how collaboration with local organisations can lead to practical improvements for patients.

It also shows why it matters that constituents feel able to get in touch. When people share their experiences, it helps me work with local services to find solutions and ensure systems are fair and accessible for everyone.

If you have concerns about a local service, please do reach out. Your contribution is valued, and it helps shape change.