Important Information About the PSTN Switch-Off and Telecare Devices

As many of you may have heard, the UK is upgrading its phone infrastructure, moving from the old analogue system to digital technology. This transition, known as the Public Switched Telephone Network (PSTN) switch-off, is happening over the next few months and could affect some of the devices many people rely on, like telecare alarms and medical alert systems.

Telecare is vital for many of our most vulnerable residents, and it’s important that these devices continue to work properly during the changeover. If you or someone you know uses a telecare device, it’s crucial to contact your phone provider and let them know. This will ensure that the provider can take the necessary steps to make sure the devices keep working once the switch to digital phones happens.

To make sure everyone is aware of the changes, a large campaign has been launched by the UK Government, BT, and Virgin Media O2. The campaign includes TV ads, online videos, radio spots, and posters in places like pharmacies, GP surgeries, and Post Offices. There will also be social media ads and information on popular search engines to make sure no one misses out.

The goal is to ensure that people, particularly those who rely on telecare devices, are informed and prepared for the change. The more we talk about it now, the easier the transition will be for everyone.

What Do You Need to Do?

If you use a telecare device, get in touch with your communication provider to let them know. This will make sure they can help you keep your devices working smoothly when the digital switch happens. You can find all the necessary details on the Digital Phone Switchover website, and if you need help, the LGA’s Digital Switchover Hub has a toolkit with more information.

I know that change can feel overwhelming, but this transition is necessary to ensure that our phone services are more reliable and modern.