Unacceptable Evri Delays Ongoing

Evri may have quietly slipped out of the headlines, but the news I’m hearing from constituents tells a different story: parcels are still going missing, being delayed, or delivered to the wrong address while the delivery giant refuses to accept responsibility. 

This has caused distress for a huge number of residents who have been left waiting weeks, sometimes months, for items they have paid for and, in many cases, are relying on.  

Usually, one might expect to turn to customer services for help. However, Evri remains notoriously difficult to reach. Customers report being sent in circles by automated systems that make it virtually impossible to speak to a human customer service representative or waiting days for a response to an email. I too have experienced just how difficult it is to reach them in my efforts to make contact.  

However, I want to make it clear that I haven’t forgotten about this matter. I recently submitted several written questions asking the Secretary of State for Business and Trade what actions he is taking to ensure that Ofcom is monitoring Evri’s activity. I have also written to the delivery depot serving the constituency to request a meeting.  

Given the huge volume of parcels that pass through these depots every day, I have no doubt that teams are working under considerable pressure. Both the staff and customers deserve a system and a service that works. That is why I will continue pressing for clear updates and measurable improvements from Evri, and I will update you as I hear more.